Shipping Policy

Shipping Policy

At Verim.pt, we are committed to providing an efficient and affordable delivery service for all our customers. Below, you will find all the information you need about our shipping policy.

Shipping Method:

• All orders are sent through CTT, ensuring a reliable and safe service.

Shipping Costs:

• The shipping cost is quite affordable, starting at €3.99 for orders up to 5kg

• The shipping cost varies according to the weight and volume of the order, with a maximum cost of €20 for orders over 30kg.

Delivery Times:

• The delivery time is up to 2 business days, unless the carrier makes an error.

Additional Information:

• If there is any problem with the delivery, please contact our customer service so that we can resolve the situation as soon as possible.

Thank you for choosing Verim.pt. We are available for any questions or additional clarifications.

Refund & Exchange Policy - Verim.pt

Thank you for shopping at Verim.pt! We offer refunds and/or exchanges within the first 14 days  of receiving the products. If 14 days have passed since the date of receipt of the purchase, it will not be possible to offer a refund and/or exchange.

Eligibility for Refunds and Exchanges

• The article must be unused and in the same condition in which it was received.

• The item must be in the original packaging.

• A receipt or proof of purchase is required.

• Only items sold at the regular price can be refunded; Items on sale are not eligible for return.

• If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the return amount.

Exchanges

• We replace items only if they are defective or damaged. If you need to exchange for the same item, please email encomendas@verim.pt and send the item to:

  • Av. Republica 407 4830-513 Póvoa de Lanhoso

Goods Not Covered

The following goods are not covered by the returns policy:

• Gift cards

• Some health and personal care articles

Partial refunds

• Any item that is not in its original condition, is damaged or parts are missing for reasons other than due to our error.

• Any item returned more than 14 days after delivery.

Return Procedure

How to Make a Return Request

To start the return process, follow the steps below:

1. Access Your Customer Area:

   • Log in to your account at Verim.pt.

   • Navigate to the "Orders" section.

2. Request the Return:

   • Select the order that contains the item you want to return.

   • Click on the "Request Return" option and fill out the form with the required information.

3. Wait for confirmation:

   • After sending the return request, wait for confirmation by email with the instructions to proceed with the shipment of the item.

4. Submit Article:

   • Send the item in the original packaging, along with the invoice, to the address indicated on the confirmation.

Remember that the article must be unused and in the same condition in which it was received. For more details, please refer to our Refund and Exchange Policy.

Return Notification

Once the return is received and inspected, we will send you an email to notify you of receipt of the returned item. We will also notify you of the approval or rejection of the refund.

For more information, see the Terms and Conditions.